How to log in

Logging in online means you can look after your accounts and trade from your computer, tablet or smartphone. Here’s how to log in.  

On this page

Before you start

You will need your username, date of birth, Online Password and Secure Number to log in. If you have not set these up yet, you can register for online access.

How to log in on the website

  1. Select 'Log in' in the top right-hand corner of the website.  
  2. Enter your username in the first box. Your username will usually be a combination of letters and numbers that you created.  
  3. Enter your date of birth using the format ddmmyy. For example, if you were born on 1 January 1970, enter 010170 without spaces, commas or other characters.  
  4. Select ‘Continue’.  
  5. Enter your Online Password. This is a combination of letters and numbers that you’ve created, and contains at least 1 upper case letter, 1 lower case letter and potentially a special character. 
  6. You will be asked for 3 randomly selected digits from your Secure Number. Your Secure Number is 6 digits that you chose when you set up your security details. Enter these in the correct boxes.  
  7. Select ‘Log in’.  
  8. If you have two-factor authentication enabled, we will also send a verification code to your preferred phone number by SMS or call back each time you log in. Enter this code into the box in full and select ‘Log in’.  
Log in online

How to log in on the app

  1. Select ‘Accounts’ in the bottom left corner.   
  2. If it is your first time logging in, or if you have not saved your details or set up biometric authentication, you will first need to enter your Username. Your Username is usually a combination of letters and numbers that you created.  
  3. Enter your date of birth using the format ddmmyy. For example, if you were born on 1 January 1970, enter 010170 without spaces, commas or other characters.  
  4. Select ‘Save my username and date of birth’ if you want to speed up the process in future, then select ‘Continue’.  
  5. Enter your Online Password. This is a combination of letters and numbers that you created, and contains at least 1 upper case letter, 1 lower case letter and potentially a special character.  
  6. Select ‘Continue’.  
  7. You will be asked for 3 randomly selected digits from your Secure Number.  Your Secure Number is 6 digits that you chose when you set up your security details. Enter these in the correct boxes.  
  8. Select ‘Continue’.  
  9. If you have two-factor authentication enabled, we may also send a verification code to your preferred phone number by SMS or call back. Enter this code in full and select ‘Log in’.  
  10. You may be asked if you want to set up biometric authentication, either with your fingerprint or facial recognition (depending on the device you’re using). If you do not want to do this, select ‘Not now’. 

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