How to change your login details

If you know your login details and want to change them, you can do this online in just a few steps. Here’s how to do it.

Before you start

Have your username, current Online Password and Secure Number to hand. If you’ve forgotten them, you can reset them online.
It is not possible to change your username online. If you think someone else might have access to your Username, please call us.

Log in online to see your accounts.
Select ‘Account Settings’ from the tab list of options.
Select ‘Passwords and timeout preference’ from the list of options.
Select ‘Edit details’ for ‘Online Password and Secure Number’.
Choose whether to change your Online Password, Secure Number, or both
Enter your security details and select ‘Continue’.
If you have two-factor authentication enabled, we will also send a verification code to your preferred phone number by SMS or call back. Enter this code into the box in full and select ‘Log in’.
Enter your new Online Password and/or Secure Number and select ‘Update’.

You will be able to use your new login details as soon as you've updated them.

These will work when logging in on the website and the mobile app.