How to close an HL account

To close your HL account, you need to sell any investments, and withdraw the cash held on your account.  

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Before you start 

You need to cancel any direct debits, and set up a nominated bank account before you close your account. 

If investments need to be sold

  1. Log in to your account on the HL website
  2. Select the name of the account in which you wish to sell the investments (e.g. Stocks and Shares ISA). 
  3. Select the arrow icon in the Actions list next to the relevant investment. 
  4. Select ‘Sell’ from the list of options.  
  5. Choose to sell your entire holding. 
  6. Select ‘Continue’.  
  7. Select ‘Place a deal now’ to confirm your trade.  
  8. Select ‘Withdraw money’ from the tabs. 
  9. Select the investment you have just instructed to sell.  
  10. Select ‘Confirm payment’ to confirm. When the value of the account falls below £50, we will close your account.
Sell investments online

If you only hold cash

  1. Log in to your account on the HL website.  
  2. Select the account you want to withdraw from.  
  3. Select ‘Withdraw money’ from the tabs.  
  4. Enter the amount you want to withdraw then select ‘Next’.  
  5. Select ‘Confirm payment’ to confirm. When the value of the account falls below £50, we will close your account.
Withdraw money online

What happens next 

The sale proceeds of any trades can be paid out to you once the money has settled in your account. The settlement period for funds is four working days after the trade date, and for shares the settlement period is two working days after the trade date.   

Once settled, the money will usually reach your nominated bank account either later that day, or the next working day. 

Also in Withdrawing money

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