How to recover your username

If you’ve forgotten your username, here's how to recover it and log back in to see your accounts in just a few steps.

Before you start

If you know your login details and just want to make changes, you can change them in your account without having to reset them.

Select 'Log in' in the top right-hand corner of the website.
Select the ‘Forgot your username?’ link.
Confirm whether you know your Client Number. You can find it if you’re logged in on the mobile app, or on statements and account letters we’ve sent you.
Enter your last name, email address, and either your Client Number or date of birth.
Select ‘Continue’ to confirm.

Select ‘Accounts’ in the bottom left corner.
Select 'Forgot?' next to where you would enter your username.
Select 'Ok' to continue to the HL website.
Confirm whether you know your Client Number. You can find it if you’re logged in on the mobile app, or on statements and account letters we’ve sent you.
Enter your last name, email address, and either your Client Number or date of birth.
Select ‘Continue’ to confirm.

We will email you your username.

Once you have it, you will be able to use it to log in along with your other security details.