Strategic report Governance Financial statements Other information ANNUAL REPORT ON REMUNERATION CONTINUED The Committee assessed each individual Executive Director’s performance during the financial year, including against their personal objectives, as follows: Chris Hill Individual Objective Evidenced by: Assessment and Calibration Approach Stretch Achievement Define and shape the business to thrive Market share Target to maintain market share (based on • Materially increased our market share growth compared to prior year for both Stretch at scale whilst maintaining market leading Platforum and Compeer) Platforum (42.5%) and Compeer (43.3%). client service Client Clients rating HL as Excellent Achieved client advocacy of 28.9%, which is above the target set for 2020/21. • advocacy Proactively manage the reputation of the Reputation Reputational risk scorecard assessment • Achieved an above target rating on our reputational risk scorecard Above Target Group across all stakeholders assessment. Shape a well governed organisation that Applying best Qualitative assessment of outcome (efficiency, • Sound progress in delivering organisation changes required to improve Above Target operates within the Board’s risk appetite practice costs, service, colleague survey) efficiency, cost and service. Effective Management of assurance actions, improving • Generally strong progress made against ourrisk management objectives controls and control environment, progress made in risk for the business. processes management, errors and complaints • Compared to prior years, errors were significantly lower, although the Committee noted that there was room for improvement in complaint levels. Develop a diverse, inclusive and innovative Diversity Women in Finance: 25-30% women in senior roles • Strong progress made against our diversity objectives due to the CEO’s Stretch culture with colleagues who are engaged, continued focus on this area. empowered, work together and live our values Hampton-Alexander: 33% women on boards and in leadership roles. • Increased the number of women in senior roles to 30.1%, which was the top Qualitative assessment of progress made in of our ambition of reaching 25% to 30%. developing and implementing HL’s inclusion and • Made significant progress in relation to our Hampton-Alexander objective, diversity strategy achieving an increase of 7.6% compared to prior year in respect of having a greater proportion of women on the Board and in leadership roles. • Inclusion strategy delivered and ethnic minority targets agreed for the 2021/22 performance year. Overall assessment The Committee concluded that the CEO had achieved very strong delivery and contribution to performance in exceedingly challenging circumstances, guided by vision, talent and a strong set of values. Preparation last year and into this year in the face of Covid-19 ensured record levels of business and resiliency across systems and processes. His leadership and growth as a leader has been evident in the results above and through increased capability across his leadership team. He has continued to implement key governance changes as well as prioritising critical actions in order to progress the transformation journey which will allow us to thrive at scale. Overall achievement: 18% out of 20% weighting 102 Hargreaves Lansdown Report and Financial Statements 2021