Strategic report Governance Financial statements Other information ACHIEVING SUSTAINABLE GROWTH At Hargreaves Lansdown client experience is our obsession. We want to build longterm, engaging- client relationships, helping people to build their financial resilience and secure better financial futures. Our culture, values and governance ensure we keep our clients at the heart of all we do and that we deliver this in a sustainable and responsible way. Our investment in people, technology and marketing underpin our strategy to ensure we evolve and grow in a controlled manner to thrive at FIND OUT MORE scale in a dynamic and growing market. As we grow, Pg 1: Achieving sustainable we aim to share our success through shareholder growth Pg 5: Our response returns and empower the futures of clients, to the pandemic colleagues, our community and society as a whole. Pg 8: The Investment proposition 1 Hargreaves Lansdown Report and Financial Statements 2021