Strategic report Governance Financial statements Other information STRATEGY OUR PEOPLE CONTINUED THE HL WAY What is the HL Way? The HL Way enables everyone Put simply, the HL Way is ‘how’ to be ambassadors and hold we deliver the right outcomes each other to account. As for clients, colleagues and our market leaders it’s even more community. important that we’re all acting We have driven this progress by focusing on how Josephine Grunwell It combines our values, responsibly and consistently we hire more, promote more and lose fewer Joint Chief People and only through doing this women. We strongly encourage hiring managers our code of conduct and will we be able to deliver our to interview gender-diverse candidate slates and Officer (Interim) our regulatory and statutory strategy and thrive at scale. to have gender-diverse interview panels. We are obligations with our thorough clear about our commitment to gender diversity understanding of our clients In future when we work with our recruitment partners and continue to and their needs, to ensure together collaboratively, when educate our hiring managers to reduce bias in that we are delivering the we make decisions, when we the recruitment process. right proposition, service, think about what our clients experience and outcomes want and need, when we The progression of female talent is supported for all. It is not just the way engage with our stakeholders, through our ongoing participation in the Women we behave and work together and when we deliver, it will all be Ahead mentoring scheme and the introduction but how we embrace all of done with our consistent ways of a new Sponsorship programme for diverse these factors to deliver the of working at the heart, talent. We also continue to improve our family experience that provides better enabling us to unlock what is friendly policies and include our support for outcomes not only for our special about this business, and flexible working in all our job adverts. In addition, clients, but also our colleagues deliver in the way only HL can. we are focusing in particular on the areas into and community. When we bring which it is typically challenging to hire women, all of this together and deliver We all play a crucial part in for example, technology where a Women in an amazing outcome, we are the fabric of the organisation Technology group has been established, doing it the HL Way. and the HL Way is the thread amongst other initiatives, to help drive progress. that connects us all. It is What is the HL Way in everyone’s responsibility. Ethnic minority representation practice? In our I&D strategy we have a number of In practice, the HL Way provides initiatives which aim to increase ethnic diversity colleagues with decision at HL, recognising that we do not currently reflect making frameworks and the community in which we operate: support, alongside guides In 2020 we signed up to the Race at Work and examples of good practice. • All of this is aimed at bringing Charter to show our commitment to ensuring our values and conduct rules ethnic minority employee representation to life – underpinned by our at all levels. knowledge, expertise, understanding of our client relationships and regulatory responsibilities. 31 Hargreaves Lansdown Report and Financial Statements 2021