Strategic report Governance Financial statements Other information ANNUAL REPORT ON REMUNERATION CONTINUED Philip Johnson Individual Objective Evidenced by: Assessment and Calibration Approach Stretch Achievement Shape a sustainable business model to thrive Liquidity Management of capital and liquidity vs operational • Capital and liquidity position for the business is very strong. Above Target at scale and deliver long term financial results. performance and dividends Scalability Implementation of new organisational alignment • Implementation of Service team with positive impact. The embedding and induction of key new hires. Qualitative of new hires will continue to be an area of focus for the forthcoming year. assessment of outcome, colleague survey feedback Balance resources across the Company to Client service Operations service including CASS breaches • Strong performance with regards to CASS, with improvement compared Target support delivery of the strategy and maintain to prior year. service levels Complaints • Progress made with regards to the complaints, although the target was not achieved. Efficiency Qualitative assessment of outcome (efficiency, • Maintained progress against efficiency targets measured as costs per client. costs, service, colleague survey) Evolve and communicate the strategy within Investor Qualitative assessment of investor feedback, • Despite disruption due to COVID-19, we held over 200 meetings with Above Target an effective risk framework relations level of engagement and register evolution investors, including participation at conferences to enable a steady stream of dialogue with potential investors, and engagement with over 75% of our shareholding. Risk Audit, risk and compliance actions • Strong performance against our audit, risk and compliance actions, management including CASS. CASS breaches • This included achieving no overdue high impact actions. Develop a diverse, inclusive and innovative Colleague Colleague engagement in own area and in HL • Achieved an improvement in colleague survey results from prior year by 4%. Above Target culture with colleagues who are engaged, overall through colleague survey results empowered, work together and live our values Diversity Diversity of ExCo and leadership team At Group level, increased the number of women in senior roles to 30.1%, • which was the top of our ambition of reaching 25% to 30%. • Actions in place to address ethnic minority diversity in line with the inclusion and diversity strategy. Overall assessment The Committee concluded that the CFO had made a significant contribution to resilience and liquidity of the business whilst also delivering an excellent investor relations programme. Through personal leadership, he successfully brought together the service functions to manage exceptional volume and increased scale of the business whilst maintaining quality. The CFO has made a valued contribution to performance throughout the year and, in delivering against his personal objectives, demonstrated a strong set of values, leadership and talent in extremely challenging circumstances. Overall achievement: 15% out of 20% weighting 103 Hargreaves Lansdown Report and Financial Statements 2021