Strategic report Governance Financial statements Other information ACHIEVING SUSTAINABLE GROWTH BUILDING R ESILIENCE DURING THE PANDEMIC We have been helping stakeholders to evolve, grow and build resilience. Our colleagues We have not furloughed any colleagues or sought Our first priority has been to ensure the health,any government assistance. We have recruited safety and wellbeing of our colleagues whoadditional colleagues to support the record provide essential services to over 1.6 millionvolumes of business we have seen and ease the clients. We have facilitated an appropriateburden on teams who were feeling the strain. balance of working from home and in the office,Training and development has been maintained ensuring that colleagues’ views and governmentensuring our colleagues can build their future guidelines are always taken on board. We havecareers and play the crucial role in delivering an run various initiatives tosupport our colleaguesexcellent service for our clients. in looking after their families’ physical, mental, financial and social wellbeing. Communication has been essential ranging from virtual “town hall” sessions from the CEO and leadership team, live streaming of external experts on a range of health and wellbeing topics and increased use of technology to improve interaction across teams and departments. 5 Hargreaves Lansdown Report and Financial Statements 2021