Strategic report Governance Financial statements Other information RESPONSIBLE BUSINESS TOWARDS HIGHER STANDARDS From supporting the local community to minimising our global environmental impact, our aim is to ensure our actions have an increasingly positive impact. Hargreaves Lansdown is enabling clients and “G” is about how our governance supports the society to build their financial resilience. As along-term resilience and sustainability of our OUR APPROACH TO leading FTSE 100 financial services company, HLbusiness. We have an effective governance is committed to setting a positive example forstructure that allows for the robust challenge and CORPORATE CITIZENSHIP clients and the community by integrating transparent reporting that is expected from a sustainable social, ethical and environmental business of our size andinfluence. It helps us to Community considerations into our operations with a make and execute better decisions. Clear and long-term view of managing the wider effective governance is key to this and integral to Playing a positive, supportive and environment and social footprint. our ESG and wider strategy. leading role in our local community Page 39 We take our approach to Environmental, Social Campaigning on behalf of UK investors and Governance (ESG) issues seriously, with clearWe always endeavour to do the right thing for actions and priorities across the full ESG our clients and other stakeholders. Our mission spectrum. it to create better client outcomes, which will “E” is about how we reduce our impact on the build financial resilience. We actively campaign on Environment environment and ensure our business and the issues, through engagement with policymakers, where we believe that investors in the UK will Building a lifelong, sustainable service we offer our clients is sustainable for the benefit. and responsible business long term. It means assessing and addressing risks Page 42 to the resilience of our business over the long termExamples include: and as such ensuring we are well prepared for theEngagement with government and regulators challenges our clients, community and other • stakeholders will face in future. on improving the advice and guidance landscape, measures to mitigate scams, TCFD “S” is about how we support our community, reducing withdrawal fees from LISAs, clients and colleagues. There is increasing scrutinyimproving people’s engagement and control Our increased focus on climate related on how businesses treat their colleagues and of their workplacepensions, and improving financial information with our first communities – it needs to be fair, transparent andaccess to pensions for the self-employed. Taskforce on Climate-relate Financial have clear alignment to addressing the issues in Disclosures report. our society. We ensure that our colleagues and •Supporting policymakers with client insights, Page 45 clients can be confident that HL is a business thatfor example through a trial which drove greater does the right thing. take up of the Government’s free Pension Wise Guidance. 38 Hargreaves Lansdown Report and Financial Statements 2021